FAQ

 Do you ship outside the US?

Yes, but shipping takes about two weeks, and you will be charged for it during checkout.  We do not offer free return shipping from outside of the U.S. however.

Once my order is processed, how soon will my order ship?

Most orders will be shipped on the day they are ordered, and will arrive within a few days.  Saturday and Sunday orders will be shipped on Monday.

How can I track my order?

We will send you an email with tracking information. Or, you can use our Track My Order page to track the status of your order.

I didn’t receive an item in my shipment or I received the wrong item.

We apologize if any mistake was made in the packing or shipping of your items, please contact us and we will work immediately to resolve any discrepancies.

Do I have to pay sales tax? 

If your shipping address is within the state of Colorado, Colorado sales tax will apply to your total. For orders shipping outside Colorado sales tax will not be applied.

When will my credit card be charged?

Your credit card will be charged within 24 hours after submitting your order.

What is your return policy?

ADRIAN ALLEN will gladly accept returns within the guidelines of our return policy. Please see our Returns page for details

When will my refund appear on my credit card? 

We will process your refund within a few business days of when you put the box back in the mail to us.  It is then up to your credit card company to determine when it will appear on your credit card statement.

If you have any additional questions, please Contact Us