FAQ

Do you ship outside the US?

Currently we do not offer shipping outside the US but hope to in the future

Once my order is processed, how soon will my order ship?

If an order is placed Monday – Friday we do our best to get shipments out within 48 hours. If an order is placed on a Saturday or Sunday we will get your shipment out the following Monday or Tuesday.

How can I track my order?

Please use our Track My Order page to track the status of your order.

I didn’t receive an item in my shipment or I received the wrong item.

We apologize if any mistake was made in the packing or shipping of your items, please Contact Us and we will work immediately to resolve any discrepancies.

Do I have to pay sales tax? 

If your shipping address is within the state of Colorado, Colorado sales tax will apply to your total. For orders shipping outside Colorado sales tax will not be applied.

When will my credit card be charged?

Your credit card will be charged within 24 hours after submitting your order.

What is your return policy?

ADRIAN ALLEN will gladly accept returns within the guidelines of our return policy. Please see our Returns page for details

When will my refund appear on my credit card? 

If you have submitted a return please allow 7-14 business days after we receive your item for your refund to appear on your credit card statement.

If you have any additional questions, please Contact Us